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04/08/2020 Press release

TOTAL presents Alexa smart speaker skill for heating oil customers

  • TOTAL expands customer service in the field of digital language assistance
  • Exclusive TOTAL heating oil skill for Amazon's smart speaker ‘Alexa’
  • Many practical functions are available for heating oil customers


Berlin, August 04, 2020 – Starting immediately, heating oil customers can use a new function via Amazon's smart speaker Alexa to make customer communication even faster and more convenient. The skill complements the personal customer service, which continues to be entirely available to TOTAL heating oil customers. The TOTAL heating oil skill makes it easier to find information and can be used via Amazon smart speakers such as the ‘Echo Dot’. The skill can be easily activated by voice in German (‘Alexa, öffne TOTAL Heizöl’).

For heating oil customers, the voice assistance function offers numerous advantages. With the TOTAL heating oil skill, users can query their heating oil price, set a price alarm, arrange a callback with the customer service or listen to the daily heating oil news.

‘In the heating oil business, we serve the entire range of customers – from private households to large industrial companies. Since we attach a particularly high priority to customer contact, we want to be present on all communication channels our customers use,’ emphasizes Christian Howe, Director for the Retail and Consumer Business at TOTAL Deutschland and Managing Director of TOTAL Mineralöl GmbH. ‘I expect our new skill to lead to an even closer and simplified customer contact and above all to a positive buying experience around heating oil. Of course, we fully comply with data protection rules,’ adds Christian Howe.

The TOTAL heating oil skill was developed by TOTAL in the context of an internal innovation competition. Smart speakers have been enjoying increasing popularity for several years. They can be used both stationary at home and mobile via smartphone. The TOTAL heating oil skill will be continuously expanded in the coming months, so that heating oil customers will have an even greater range of service functions available in the future.


About TOTAL Mineralöl GmbH

TOTAL Mineralöl GmbH is a subsidiary of TOTAL Deutschland, is responsible for the sale of heating oil, petrol and diesel fuels as well as other products and services to private households, industrial and commercial customers. Private customers and small businesses can order heating oil online via the B2C online shop on the website


About TOTAL Deutschland GmbH

With around 1,200 stations, TOTAL operates the third largest service station network in the country and offers a wide range of energy and mobility products, including heating oil, liquid gas, lubricants, fuels for aviation and shipping, bitumen and special products for industry. The Group also operates TOTAL Raffinerie Mitteldeutschland in Leuna, one of the most modern refineries in Europe. The sale of natural gas and solar solutions is just as much a part of the Group's activities in Germany as the chemicals division with petrochemical products and special applications for the automotive and aviation industries. TOTAL secures more than 4,000 jobs in Germany and is continuously working on solutions for the energy supply of the future, for example by setting up hydrogen filling stations.


About the Marketing & Services division of Total

The Marketing & Services division of Total develops and markets products primarily derived from crude oil, along with all of the associated services. Its 31,000 employees are present in 109 countries and its products and services offers are sold in 150 countries. Every day, Total Marketing & Services serves more than 8 million customers in its network of over 14,000 service stations in 62 countries. As the world’s fourth largest distributor of lubricants and the leading distributor of petroleum products in Africa, Total Marketing & Services operates 50 production sites worldwide where it manufactures the lubricants, bitumen, additives, special fuels and fluids that sustain its growth.


About Total

Total is a broad energy Group, which produces and markets fuels, natural gas and low-carbon electricity. Our 100,000 employees are committed to better energy that is safer, more affordable, cleaner and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.


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Media Relations TOTAL Deutschland


Delphine Saucier l +49 30 2027-6231 l

Annika Maria Behnen l +49 30 2027-6223 l